Welcome to
Tamarac PortfolioCenter Support
Service Providers
Client Resources
Learning & Support
Known Issues
Urgent
The Update Billing History wizard can assign billing history to the wrong portfolio under certain data conditions.
Description:
When running the Update Billing History wizard (Billing | Update History), the wizard can assign the billing amount to the wrong portfolio if there are any portfolios that match ALL 3 of the following criteria:
- There are no transactions entered for the portfolio.
- A Billing Spec has been assigned to the portfolio.
- The portfolio is included in the Update Billing History job, either because it is selected, it is included in the selected Set, or the job is run on All Portfolios.
Importance:
Urgent
Workaround:
Any one of the following workarounds will avoid this issue:
- Instead of running the Update Billing History wizard, create a batch printing job that includes the Billing Statement. Run the batch printing job, choosing to export to a single PDF. This is the easiest option to implement.
- Remove the Billing Specification from any portfolio that has no transactions entered.
- Run the Update Billing History wizard only on a Set, and include in the set only portfolios that have transactions entered.
- In any portfolios that have no transaction history, create a Journal transaction for the amount of $0 prior to running the Update Billing History wizard.
Status:
Resolved in next release. Not yet available for download.
Last Updated:
11/4/2013
Important
This release is incompatible with Junxure’s Junxure.SPTExporter.exe.
Description:
This release is incompatible with Junxure’s Junxure.SPTExporter.exe. Please contact them for a new version before upgrading.
For a complete description of the changes you'll experience in PortfolioCenter after installing this version, review the release notes, which include information about new enhancements, resolved issues, and known issues.
Importance:
Important
Workaround:
Please contact Junxure for a new version of Junxure.SPTExporter.exe before upgrading.
Last Updated:
5/12/2020
IDC price downloads may be copying stale pricing data following upgrade to version 5.10
Description:
With version 5.10 PortfolioCenter’s interface with IDC was updated. This update required users to re-enter their IDC credentials within the program to continue to receive up to date prices. If users did not update their credentials and prices were downloaded on a daily basis, then the downloaded prices will be copied from the previous day’s price file with an entry source of IDC. If users do not use IDC or only download prices on a monthly basis, this will not be an issue.
(1818)
(1818)
Importance:
Important
Workaround:
Enter valid IDC credentials into the IDC interface.
Last Updated:
4/7/2015
Issue with same-day flows when excluding flows and billing by category
Description:
When billing by Category, and choosing to exclude flows under a certain amount, if a Debit and multiple Credits are entered for securities in a given category (as can happen during mergers, spin-offs, and fund reclassifications), PortfolioCenter may exclude part of the flow incorrectly resulting in inaccurate proration amounts.
(38998)
(38998)
Importance:
Important
Workaround:
Set the Exclude Flows limit to zero and rerun the billing statement.
Last Updated:
8/2/2013
A page with a PVCNI (Portfolio Value versus Cumulative Net Investment) chart does not generate a report.
Description:
When running a Batch Job on a presentation that includes overview pages with a PVCNI graph, if the PVCNI graph exceeds a certain number of periods (the exact number of periods varies depending on the space available for the graph, but typically the Date Range used is Since Inception), the Batch Job will not complete. If the presentation is run individually, the Presentation Viewer will display a blank window and eventually PortfolioCenter will crash with a “not responding” error message.
(168661, 169186, 178235)
(168661, 169186, 178235)
Importance:
Important
Workaround:
Change the Reporting Frequency setting for the PVCNI graph to Annual.
Change the Date Range setting for the PVCNI graph to a shorter date range.
Increase the horizontal space available for the graph by adjusting the left and right page margins.
Switch from a pre-defined page to a user defined page (i.e., from the Portfolio Overview page to the Portfolio Overview Sample page).
Change the Date Range setting for the PVCNI graph to a shorter date range.
Increase the horizontal space available for the graph by adjusting the left and right page margins.
Switch from a pre-defined page to a user defined page (i.e., from the Portfolio Overview page to the Portfolio Overview Sample page).
Last Updated:
1/14/2016
Accrued interest on a CD incorrect in some cases on statement reports
Description:
When the issue date field is blank in the security details, and a receipt transaction for a CD exists in a portfolio, the accrued income on statement reports is calculated using the trade date on statement reports. Interval values are calculating correctly.
(25638)
(25638)
Importance:
Important
Workaround:
Enter the issue date in the security details.
Last Updated:
2/12/2007
Cash Invested 1 is sometimes incorrect when a position is completely closed and re-opened on the same day
Description:
The cash invested 1 calculation, which can be displayed on holding reports, is sometimes incorrect when a position closes and re-opens on the same day. This typically occurs with corporate actions or when the Cost Basis Reset Wizard is run, where a position is debited out completely and re-opened with credit transactions.
(32968)
(32968)
Importance:
Important
Workaround:
Upgrade to version 5.4 or higher.
Status:
Resolved in next release. Not yet available for download.
Last Updated:
11/16/2011
De Minimus rule for amortizations uses the receipt/credit date instead of Original Trade Date
Description:
The De Minimus rule is:
If the discount is less than ( redemption value * 0.25% * number of years until redemption ), then do not create transactions.
For bonds entered using a Receipt or Credit transaction, instead of the Original Trade Date, PortfolioCenter uses the Receipt or Credit Date, and the cost basis at the time of the Receipt or Credit to determine whether to generat amortizations or not. This can result in amortizations being generated for bonds when they should be not.
(127833)
Importance:
Important
Workaround:
Calculate amortizations for bonds that encounter this issue and enter them manually.
Last Updated:
8/2/2013
Dividends on short positions appear as positive rather than negative amounts on performance reports.
Description:
In the Position Performance Summary, Portfololio Performance Summary, and other reports that display the components of change in a portfolio's value, dividends on Short positions appear as positive amounts, rather that as negative amounts.
Peformance Returns (TWR and IRR) and Investment Gain are not affected by this issue. However, the Income component of the portfolio is overstated, and the Unrealized Gain is understated by twice the amount of the dividend.
(32782)
Peformance Returns (TWR and IRR) and Investment Gain are not affected by this issue. However, the Income component of the portfolio is overstated, and the Unrealized Gain is understated by twice the amount of the dividend.
(32782)
Importance:
Important
Workaround:
None
Last Updated:
8/2/2013
Error message - "Property [field name] not found" when you run a View.
Description:
This issue occurs when:
- A Custom Field has been added to a View as a column.
- The name of the Custom Field has been changed after it was added to the View.
The next time the view is run, the View still expects the old Custom Field name to exist. The error message is produced: "Property [field name] not found," where [field name] is the old name of the Custom Field.
(30469)
Importance:
Important
Workaround:
- Choose "Continue" when the error is produced.
- Edit the View (Right-click on the View and choose "Edit").
- Choose the Columns tab.
- The old Custom Field name will appear in the list of selected columns. Remove it.
- Find the new Custom Field name in the list of available columns. Add it to the selected columns.
- Choose OK and run the View.
Last Updated:
4/30/2007
Factor information is being overwritten by interface posting
Description:
Some custodians that use the 'Open' interface send factors in a separate file from prices. If factors are posted first for a date, and then prices are posted for the same date, all of the factors are reset to zero.
(26394)
(26394)
Importance:
Important
Workaround:
In PortfolioCenter, the program can be set to read factors from past dates. To enable this setting, go to:
Securities Tab | Tools |Modify Security Type Settings | Mortgage-Backed.
Change the setting labeled Factors Valid For to 32. This setting allows you to post factors once a month, generally when they change.
Last Updated:
2/28/2007
The Asset Class Performance summary report on a group displays the target from an underlying account.
Description:
If the Asset Class Performance summary report is run for a group and the report is set to display a target, the target that is used is the target assigned to one of the group members, not the target assigned to the group.
(26236)
(26236)
Importance:
Important
Workaround:
Assign the same target to the group members that are assigned to the group.
Last Updated:
3/23/2007
Trading data export fails with a 'remote procedure call' error
Description:
When running the Trading data export with one or more of the Realized Gain/Loss sections selected, the export fails with the following error:
Error: The remote procedure call failed.
System.Runtime.InteropServices.COMException (0x800706BE):
The remote procedure call failed.
at SchwabPT.PortfolioMgmt.DataExport.Trading.TradingBlobExportPlugin.
OnExecute()
at SchwabPT.PortfolioMgmt.DataExport.Extensibility.ExportPlugin.SchwabPT.
PortfolioMgmt.DataExport.Extensibility.IExportPlugin.
Execute(ExportFormat format)
at SchwabPT.PortfolioMgmt.DataExport.Extensibility.Export.DoExecute()
(27019)
(27019)Importance:
Important
Workaround:
Run the export without a realized gain/loss section or change the 'thread count' setting to one. For assistance, please call customer support.
Last Updated:
9/8/2005
Use of the new Data Set Copy will fail where a portfolio has no transactions.
Description:
Using the Data Set Copy feature, if you attempt to copy a dataset containing a portfolio with no transactions, the copy function will fail.
Importance:
Important
Workaround:
Either delete the portfolio if it is not needed or add a dummy transaction to allow the export to work.
Last Updated:
3/18/2010
The user can not pick a Category Color Name using the mouse when using a remote connection.
Description:
When accessing PortfolioCenter through a remote connection, if the user attempts to edit the color for a Category, they will not be able to select a color from the color picker using the mouse.
Importance:
Important
Workaround:
The Arrow keys on the keyboard can be used to select a color for the asset class.
Last Updated:
12/16/2010
The Billing Account Number does not appear on the Client Presentations Billing Page
Description:
In Client Presentations, the Billing Account is not displayed under the following conditions:
Running the Billing Statement for an individual Portfolio, or for a Group while choosing not to Allocate Bill to Group Members
The setting "Display Billing Account Number" is set to True.
(TFS 146238)
Importance:
Important
Workaround:
Contact our Technical Support department for further instructions.
Last Updated:
11/4/2013
Fonts for numbers in specific sections of presentations are replaced with Microsoft Sans Serif font during batch printing.
Description:
In certain sections of Client Presentations - typically the ZIP code, As of Date, and telephone numbers in commentary sections - the font family for numbers can be changed to Microsoft Sans Serif, causing a difference in appearance between the affected numbers and the rest of the presentation. This issue only occurs in batch jobs, not when running the presentation individually.
(148680)
(148680)
Importance:
Important
Workaround:
When this issue occurs, it often affects some machines in an office, but not others. Create a set containing one or two of the affected portfolios and run a batch job for those portfolios on each machine where PortfolioCenter is installed to find a machine that does not encounter the issue. Or, run the presentations individually for those portfolios through the Reports | Client Presentations menu option.
Status:
Resolved in next release. Not yet available for download.
Last Updated:
11/4/2013
A page with a PVCNI (Portfolio Value versus Cumulative Net Investment) chart appears off-center in batch mode
Description:
When running a Batch Job that includes overview pages with a PVCNI graph, if the PVCNI graph exceeds a certain number of periods (the exact number of periods varies depending on the space available for the graph; typically it is between 15 and 18 periods), the overview pages for that particular portfolio or group will be off centered to the upper left. This does not happen if the presentation is run individually (i.e. from the Reports | Client Presentations screen).
(148106)
Importance:
Important
Workaround:
If only a few portfolios are affected, run the presentation individually for those portfolios.
Change the Reporting Frequency setting for the PVCNI graph to Annual.
Status:
Resolved in next release. Not yet available for download.
Last Updated:
11/4/2013
Batch Printing issue on Windows Server 2012
Description:
On Windows Server 2012, when batch printing to PDF, only the first report for each portfolio is included. This affects batch printing to a single pdf or batch printing to one pdf per portfolio. This issue affects batch printing for analytical reports. It does not affect batch jobs for Client Presentations
(164483)
(164483)
Importance:
Important
Workaround:
Run Batch Printing on a computer that does not use Windows Server 2012.
Status:
Resolved in next release. Not yet available for download.
Last Updated:
11/13/2014
Index Standard Deviation Column on Composite Reports Generates Incorrect Results for Targets
Description:
The standard deviation displayed when using a Target for the Index/Target Standard Deviation column on the Composite Return and Composite Dispersion reports is incorrect.
(40077)
(40077)
Importance:
Important
Workaround:
Use the Portfolio Performance History report to calculate the monthly returns for the Target. Create an index made of the monthly target returns and use it in the Composite Reports.
Last Updated:
3/21/2012
Missing Data Point in the Trading Data Export
Description:
The Trading Data Export in PortfolioCenter 5.7 omits the “Model ID” field. Earlier versions of PortfolioCenter include this field as a default column and do not allow you to add or remove data points from the export.
Importance:
Important
Workaround:
A new Setting in PortfolioCenter 5.7 allows you to add this column.
For assistance please contact Technical Support at 800-528-9595, option 4.
Note: If you produce the Trading Data Export for use with any third-party software platform, do not make any additional changes to the file format without first validating the changes with the third-party software provider.
For assistance please contact Technical Support at 800-528-9595, option 4.
Note: If you produce the Trading Data Export for use with any third-party software platform, do not make any additional changes to the file format without first validating the changes with the third-party software provider.
Status:
Resolved in next release. Not yet available for download.
Last Updated:
11/13/2014
Fixed income securities that mature may create two transactions instead of one sell transaction
Description:
When a security matures, we should receive one sell transaction with gross proceeds. For clients using core files, they may receive two transactions: one is a sell with no gross proceeds and the second is a deposit for the amount of the gross proceeds. Shares and cash will reconcile, but the transaction is not handled properly and may impact performance reporting.
(252056)
(252056)
Importance:
Important
Workaround:
Block or cancel the deposit. Edit the sell transaction with the amount of the gross proceeds.
Last Updated:
09/30/2016
Cash merger transactions may create two transactions instead of one sell transaction
Description:
When a cash merger occurs for a security, we should receive one sell transaction with gross proceeds. For clients using core files, they may receive two transactions: one is a sell with no gross proceeds and the second is a deposit for the amount of the gross proceeds. Shares and cash will reconcile, but the transaction is not handled properly and may impact performance reporting.
(255056)
(255056)
Importance:
Important
Workaround:
Block or cancel the deposit. Edit the sell transaction with the amount of the gross proceeds.
Last Updated:
09/30/2016
FYI
"Command Failed" when processing Batch updates for Smart Sets simultaneously in different datasets.
Description:
If two users simultaneously process Batch Updates for Smart Sets in different datasets, one or more of the set may fail to update with the error "Command Failed."
(29441)
(29441)
Importance:
FYI
Workaround:
Update the set that failed: In set builder, select the set and choose Action | Update selected Sets
Last Updated:
11/29/2007
Global Performance Review: Inconsistent display of accounts with no performance
Description:
The Global Performance Review is inconsistent in handling the display of accounts with no performance intervals for any of the requested reporting periods.
Some accounts display two dots (..) in the spaces provided for the returns, other accounts are not included on the report at all.
In Centerpiece, all accounts that do not have intervals for the requested time periods are included on the report, but with two dots in all of the return columns.
(24470)
Importance:
FYI
Workaround:
None
Last Updated:
3/1/2005
In the Columns tab of the Edit View dialog - "An item with the same key has already been added."
Description:
When running a Batch Job on a presentation that includes overview pages with a PVCNI graph, if the PVCNI graph exceeds a certain number of periods (the exact number of periods varies depending on the space available for the graph, but typically the Date Range used is Since Inception), the Batch Job will not complete. If the presentation is run individually, the Presentation Viewer will display a blank window and eventually PortfolioCenter will crash with a “not responding” error message.
(168661, 169186, 178235)
(168661, 169186, 178235)
Importance:
FYI
Workaround:
Change the Reporting Frequency setting for the PVCNI graph to Annual.
Change the Date Range setting for the PVCNI graph to a shorter date range.
Increase the horizontal space available for the graph by adjusting the left and right page margins.
Switch from a pre-defined page to a user defined page (i.e., from the Portfolio Overview page to the Portfolio Overview Sample page).
Change the Date Range setting for the PVCNI graph to a shorter date range.
Increase the horizontal space available for the graph by adjusting the left and right page margins.
Switch from a pre-defined page to a user defined page (i.e., from the Portfolio Overview page to the Portfolio Overview Sample page).
Last Updated:
1/14/2016
Purchase of multiple lots of one CD can cause mismatch between Interval values and holding reports
Description:
If multiple lots of the same CD are purchased, with different settlement dates, the Interval calculations will use the earliest settlement date as the beginning point for calculating accrued interest, while the holding reports use each lot's settlement date to calculate accrued interest separately.
(39425)
(39425)
Importance:
FYI
Workaround:
Enter an Issue Date in the Security Details of the CD, corresponding to the correct date to begin accruing interest on the CD.
Last Updated:
8/2/2013
"Portfolio Description" field behavior changed in Portfolio Data Manager
Description:
In prior versions of PortfolioCenter, the "Portfolio Description" field appeared in gray to indicate that it could not be edited. Now the field turns gray only when a user clicks on the field to attempt to edit.
(39699)
(39699)
Importance:
FYI
Workaround:
Add First, Last, and Company name columns to your view for edits to "Portfolio Description".
Last Updated:
11/16/2011
Trust File Build Files are not deleted with the delete date range function
Description:
After using the delete date range utility, the Security, Portfolio, and Position diamonds may revert to New because trust files are not deleted.
(186663)
(186663)
Importance:
FYI
Workaround:
Delete the build trust files manually. Trust files begin with TS and have a .bld extension.
Last Updated:
4/16/2015